For example, the other day, we were called by a customer whose diesel engine had completely broken down. This usually means a delivery time of at least 10 weeks, but we had such a diesel engine in stock. So instead of the customer having to work with an improvised solution for 10 weeks, we were able to offer them a permanent solution right away. It's great if we can do this for our customers!
I have been very happily surprised by the machine. In warm weather the crew are under the tarp, so that it’s not so hot when having to work in the sun. And in rainy weather, the tarp offers great protection. All this makes for very a pleasant working environment and our productivity has since improved. We now can't imagine not having this machine on our farm!
A Van de Beucken Machinebouw customer talking about their harvesting machine.
If you call us about a machine fault, our first question is: ‘Can you still work with it?’ If the answer is ‘no’, the next step is quite simple: we'll be there as soon as possible.
ENORMOUS STOCK OF PARTS
Delivery times cause delays. We therefore try to minimise delivery times by maintaining good contacts with our suppliers and keeping an above average quantity of parts in stock ourselves.